CEMCO Service Centre

Privacy Policy

Last updated: 11 September 2026

This policy explains how Cemco ( Southern ) Limited collects, uses and protects personal information when you use this service website or send an engineer request. If you do not agree with this policy, please do not submit personal information through the website.

Who we are

Cemco ( Southern ) Limited is registered in England and Wales under company number 08295198. Registered office: 45 East Street, Blandford Forum, Dorset, England, DT11 7DX. You can contact us at service@cemcoltd.co.uk or on 01202 377205.

Information we collect

When you submit an engineer request, we may collect:

• caller name and business name;
• business address and postcode;
• email address and contact number;
• equipment type and a description of the fault;
• any appliance photographs or supporting evidence you choose to upload; and
• technical or security information needed to operate and protect the website.

How we use your information

We use this information to respond to enquiries, arrange repairs or servicing, confirm availability, provide quotations, manage customer work and records, prevent spam or misuse, and meet legal or regulatory obligations. We will ask for consent before using your details for marketing where consent is required.

Remembering your booking details

If you select “Remember my details on this device”, your caller name, business name, business address, postcode, email address and contact number are stored in that browser on your device to pre-fill future booking forms. These saved details are not sent to CEMCO until you submit a booking. Equipment choices, fault descriptions and uploaded files are never saved. You can remove the saved details from the booking form at any time, or by clearing the website data in your browser.

How information is shared

The engineer request form is delivered through Formspree, which processes the submitted information so it can be sent to CEMCO. We may also use trusted service providers where necessary to operate the business. We do not sell personal information. We may disclose information where required by law, to protect legal rights, or as part of a business reorganisation.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including customer service, accounting, legal, dispute-resolution and fraud-prevention requirements. Anonymous information that does not identify an individual may be retained for longer.

Your rights

Depending on the law that applies, you may have rights to access, correct or erase your personal information; restrict or object to processing; request a copy or transfer of your information; and withdraw consent. To make a request, email service@cemcoltd.co.uk. You may also complain to the UK Information Commissioner’s Office.

Cookies and security

See our Cookie Policy for information about cookies and similar technologies. We use reasonable safeguards to protect information, but no method of transmission or storage can be guaranteed to be completely secure.

Changes to this policy

We may update this policy when our website, services or legal requirements change. The latest version will always be shown on this page.